•  My goal is to make travel as calm and worry free as possible for my clients.

•  I have more than 25 years of experience in the travel industry.

•  I am a full-service agent, including corporate, leisure, group and adoption travel.

•  My #1 recommendation to folks traveling internationally is to read, read and read some more.  Try to learn a few words of their language and some of their customs.  It will be appreciated.

• My #2 recommendation is to pack light but always have clothing that is appropriate for visiting religious areas, temples, churches etc.  

• My #3 recommendation is to HAVE A GREAT TIME!

 

Recommendations:

Sue thanks for all your help we had an amazing adventure. I will not hesitate to recommend your service to anyone who is interested. You certainly go above and beyond our expectations in serving your customer. Thanks for a memorable and worry free trip.

Phyllis L.

 

I'd like to 2nd, 3rd, 4th ... the recommendation for Sue. She is the best! Keeps working to get it "just right" and really cares. I adore her and will be using her for all our International Travel from now on! (We fly back to the States on average once a year, although last year I flew twice!)

Kiy S.
Sasebo Japan

 

Many times, the sign of strong customer service skills are displayed after the transaction has been completed.  Thought I'd share a 'wow' customer service experience that I had with Sue Sorrels after she booked our airline tickets for our April China trip.

We arrived home on April 12 from Guangzhou without my suitcase (that contained Megan's early photos given to us by her orphanage). United had no record of this bag and I had been 'boxing' with United for the last 3 weeks to locate it.  I e-mailed Sue this past Thursday to see if she had any suggestions on any way to speed the process along.  An hour and 20 minutes later, I get an e-mail from her saying that my bag was sitting at the Guangzhou airport.  My bag arrived in St. Louis yesterday!